Last updated: May 16th, 2023

Viinex Inc., a corporation registered in Delaware and conducting operations in California (with the business address of 2108 N Street, Suite 5635, Sacramento, CA 95816), together with its affiliates and other related entities (collectively referred to herein as “Viinex,” “we,” “us,” or “our”) operates several services, including but not limited to the https://viinex.com website and other affiliated sites: https://viinex.atlassian.net, https://keys.viinex.com, https://demo.viinex.com, and https://cloud.viinex.com (hereinafter collectively referred to as “Services”).

This Privacy Policy provides information about our practices related to the collection, usage, and disclosure of Personal Information when you engage with our website and services. It also explains how we use the personal data we collect from you when you use our website. Except as outlined in this Privacy Policy, we will not use or share your information with any third party.

Your use of the https://viinex.com website or any of our Services constitutes your acceptance of the privacy practices outlined in this Policy. We endeavor to remain transparent about how we handle your personal data, and we encourage you to read this Privacy Policy carefully. It is crucial to understand that by using our Services, you are consenting to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy.

Please note that this Privacy Policy may be updated from time to time to reflect changes in law, best practice or our practices regarding the handling of personal data. The date at the top of this page indicates when this Privacy Policy was last updated. If you continue to use our Services after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or seek your consent as required by law.

For residents of California, please also review the California Privacy Rights section of this Privacy Policy to understand additional rights you may have pursuant to California law.

Our Role and Operations

Viinex Inc. functions as a software developer specializing in video management middleware. We offer our products and services to commercial entities, or “Clients,” under the terms and conditions specified in a mutual contract.

Data Collection: How We Gather Information About You

Viinex acquires data from multiple sources to provide our Services and manage our website, www.viinex.com. Individuals interacting with our website or Services may be classified as either a “Visitor” or a “User,” defined as follows:

• “A “Visitor” refers to an individual, other than a User, who interacts with the public area of our website but lacks access to the website’s restricted areas.
• A “User” refers to an employee, agent, or representative of a Client who primarily uses the restricted areas of our website to access our Services.

Our website and Services, are divided into two main areas:

• The “Restricted Area,” which is only accessible to Users and requires login credentials for access.
• The “Public Area,” which is accessible to both Users and Visitors without the need to login.

We implement this categorization to ensure the right level of access and service to different categories of individuals interacting with our Services, and to maintain the confidentiality and integrity of Client information.

Visitor Data Collection

We may process specific data related to your use of our website, www.viinex.com. This data, which your browser transmits each time you visit our site, might include details such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the navigation paths on the site, the time and date of your visit, the time spent on particular pages, and other statistics.

The principal source of this Visitor data is Google Analytics, a tool we employ to measure and evaluate access to the Public Area of our website. It also enables us to generate user navigation reports for our site administrators. Please note that Google operates independently from us and maintains its own privacy policy, which we strongly recommend you review. Google may use the information collected through Google Analytics to assess Visitors’ activity on our site. You can learn more about Google Analytics data privacy and security here.

Please be assured that all Visitor data is in non-identifiable form. We do not use this information to identify Visitors personally. To safeguard your data, we implement protective measures for the technical information processed through our use of Google Analytics.

User Data Collection

As a User of our Services, we typically don’t process your data directly. We handle User data on behalf of our Clients, with whom you maintain a relationship, and primarily use such data for providing our Services. The source of User data is our Clients.

We collect information about our Client representatives (Users) during the sign-up or login process. In the course of using our Services, we may request certain identifiable information (such as a User’s email) that can be employed to contact or identify our Client’s representatives. We do not require any other personal information from our Clients and Users. Please refrain from providing any additional personal data. The User data may be processed for purposes such as providing our Technical service (viinex.atlassian.net) or License service (keys.viinex.com), and communicating with you as a representative of our Client. Upon registration with our Services, Users receive an immediate email notification.

Your usage of the Services implies your agreement with the collection and use of information in line with this Privacy Policy. We are committed to ensuring the confidentiality and security of any information provided to us regarding User data.

You may access or register for the Service via your usernames and passwords for certain third-party services (Integrated Services), such as through your Atlassian account, GitHub account, or Google Account (Accounts). Alternatively, you may authorize an Integrated Service to provide User data or other information to us. By permitting us to connect with an Account, you authorize us to access and use your email address(es). We recommend checking your privacy settings on each Integrated Service to understand what information is made available to us and make changes as necessary. Please carefully review each Integrated Service’s terms of use and privacy policies before utilizing their services and connecting to our Service. Atlassian, GitHub, Google, operate independently from us and maintains its own privacy policy, which we strongly recommend you review.

We may store log file information that your browser sends when you visit our Services. This information includes internet protocol (IP) addresses, geo-location, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, clickstream data, and User identity (email).

Users may store or upload User data into our Services (either directly or with the assistance of a third party) for the benefit of utilizing the tools and services we provide. Each Client is responsible for informing its representatives and third parties about the purpose of the Client’s collection of their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.

We may process User data that:

• You post for publication on our Services.
• Is contained in any enquiry you submit to us regarding licenses and/or services, including purchases of licenses and obtaining relevant technical notifications.

We utilize our Client’s User data for the purpose of:

• Providing the Services we offer to our Clients. We will use the email provided during the registration process to send a welcome email, billing and license information, relevant technical notifications, and updates. These messages are not promotional in nature.
• Delivering the purchased licenses and/or services and maintaining accurate records of those transactions.
• Safeguarding Service functionality and fulfilling a contract between Clients and us.
• Properly protecting our business against risks and establishing, exercising, or defending legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Cookies

We employ “cookies” to gather information and track aggregate site usage metrics, including total visitor numbers, pages viewed, and tracking your activities on www.viinex.com and the Services. This data may be processed to monitor and improve www.viinex.com and the Service.

Cookies are small files containing data, potentially including an anonymous unique identifier. Cookies are dispatched from a website to your browser and stored on your device. These cookies are allocated to the browser you’re using and are employed to transmit certain information back to the site that installed the cookie. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Marketing

We may gather information about you from third parties and sources beyond the Service, such as our Client. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Client data in line with this Policy.

We may use your email address to send newsletters to you. We respect your privacy, and you have the option to stop receiving our newsletter or marketing emails by contacting us at info@viinex.com. Please note that even after you opt out from receiving promotional messages from us, you may continue to receive administrative messages from us regarding the Service.

Service Providers

We may employ third party companies to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

Security

We take the security of your personal information very seriously. However, please bear in mind that no method of transmission over the Internet or electronic storage method is is 100% secure. We endeavor to employ commercially reasonable methods to safeguard your personal information, but we cannot assure its absolute security.

Third-Party Links

Our website and Services may include links to third-party websites not under our operation or control. If you click on a third-party link, you will be directed to that third party’s site. We strongly encourage you to review the Privacy Policy of every site you visit to understand their data handling practices.

Please note that we do not have control over, and therefore cannot assume responsibility for, the content, privacy policies, or practices of any third-party sites or services. Your interaction with these sites will be governed by the policies and practices set by these third parties.

California Privacy Rights

In accordance with the California Consumer Privacy Act (CCPA), California residents have the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions as permitted by law.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights. We will not discriminate against you for exercising your CCPA rights.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Please note that Viinex Inc. does not sell personal information.
• Right to Data Portability: You have the right to request a copy of the specific personal information we collected about you during the 12 months before your request.

To exercise any of these rights, please contact us at our email: info@viinex.com. In your request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

Authorized Agent: You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity before accepting such a request.

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

In accordance with California’s “Shine the Light” law (Civil Code Section § 1798.83), residents of California who have an established business relationship with us have the right to request certain information with respect to the types of personal information we have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be in writing via email at: info@viinex.com

This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this section.

Children’s Online Privacy

Our Services do not address anyone below work permit age. We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services is directed to children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please alert us at info@viinex.com.

Compliance With Laws

We will disclose your Personal Data where required to do so by law or subpoena.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time without any prior notice. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We recommend you visit this page regularly and in particular before supplying any Personal Data to us via this website or Services.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@viinex.com.